Last Updated: February 1, 2024
At Chandler Web Design, we are committed to providing exceptional web design and digital services to our customers. We understand that sometimes, circumstances may change, and you may need to request a refund or cancel a subscription. Please review our refund policy carefully.
1. Refunds for Services
a. Web Design Services
- Customers who order web design services must complete the payment in full before the website goes live.
- Prior to going live, customers will be given an opportunity to review the website. Once the customer gives Chandler Web Design permission to launch the website, the contract will be considered completed.
- Any changes requested after the website is live will either be addressed under a support plan or billed separately for support requests.
b. Subscription Services
- Subscriptions are billed on a month-to-month basis.
- Customers can request the cancellation of their subscription at any time by submitting an email request to [email protected].
- No refunds or partial refunds will be issued for subscription fees.
- Upon cancelling a subscription, any software or services added to the customer’s website during the subscription period will be removed.
2. Refund Eligibility
a. Web Design Services
- Customers who wish to request a refund for web design services must do so within the first 72 hours of ordering the service.
- After 72 hours, the service will begin, and no refunds will be made.
b. Subscription Services
- No refunds or partial refunds will be made for subscription fees.
3. Liability and Changes to Websites
- Chandler Web Design is not liable for any changes or issues that occur on a customer’s website after we have removed software or services used during the subscription period.
- Customers are responsible for reviewing their websites thoroughly before giving permission to go live and for ensuring that any changes they request after that point are managed through a support plan or billed as support requests.
4. Contact Us
If you have any questions or concerns regarding our refund policy, please contact us at: